Returns, Refunds & Complaints at Flowers Basildon
Our Commitment to Freshness in Basildon
At Flowers Basildon, we pride ourselves on delivering only the freshest flowers to households and businesses in Basildon and the surrounding area. As a trusted local florist, your satisfaction is our utmost priority. This page details our Returns, Refunds & Complaints policy, designed to give you complete confidence when you order flowers with us.
Fresh Flowers Guarantee
We guarantee that all flower arrangements dispatched from our Basildon shop will be absolutely fresh on arrival. Our expert florists select premium blooms daily to ensure you and your recipients always enjoy vibrant, long-lasting flowers. Should you have any concerns with the freshness of your order, we encourage you to contact us within our specified freshness window (see below) so we can resolve the issue promptly.
Damaged-on-Arrival Policy
We take packaging and delivery seriously, but if your flowers arrive damaged or not as described, please notify us within 24 hours of receipt. To help us quickly handle your claim, we may request a clear photo of the delivered arrangement. Our team will assess your claim and respond swiftly with resolution options—usually a choice between a refund or sending a replacement bouquet at no extra charge.
Freshness Window
Flowers are perishable natural products, and care conditions can affect their lifespan. Our Basildon fresh flower guarantee covers arrangements up to five days from delivery, provided they have been cared for as recommended (i.e., fresh water, appropriate temperature, and away from direct heat sources). If you experience premature wilting or quality concerns within this window, let us know—we want every flower to meet your expectations!
Refund and Replacement Options
If you are unhappy with your flowers due to damage or freshness issues within our guarantee period, you may request either a full refund or a replacement bouquet. Our friendly customer service team reviews each case and responds with recommended next steps, ensuring a smooth, no-hassle resolution. Refunds are processed to your original payment method within a reasonable time after your claim is approved. We may collect the original flowers or ask for photographic evidence to help us continually improve our service quality.
Complaints Process
Your feedback helps us maintain our standards as a leading Basildon florist. For any complaints, please reach out to our team with your order details and the nature of your complaint. We aim to acknowledge all complaint submissions within 24 hours (Monday to Saturday) and provide a clear resolution as soon as possible—usually within a few days. Our goal is always your satisfaction, whether you are a home or business client in Basildon.
Trusted Local Service for Basildon
Flowers Basildon is proud to serve the local community with care, reliability, and consistently fresh flowers. Our thorough Returns, Refunds & Complaints process is just one way we ensure you feel confident choosing us as your Basildon florist. We look forward to delighting you with every bouquet delivered, and we’re here to help should any issue arise.
