Welcome to Flowers Basildon. These Terms & Conditions govern your use of our website and services relating to the purchase and online delivery of flowers across Basildon and its surrounding areas. By placing an order with us, you agree to comply with and be bound by these terms. Please read them carefully before making any purchase or utilising our services.
You must be at least 18 years of age and have the legal capacity to enter into binding contracts to place orders from Flowers Basildon. By agreeing to these Terms & Conditions, you confirm that you meet these requirements.
Ordering flowers through Flowers Basildon is simple and designed for your convenience. To place an order, select your desired flower arrangement or product, add it to your cart, and proceed to checkout. You will be asked to provide delivery details, the recipient’s address in Basildon or nearby, and a personalised message if desired.
Once your order is placed, you will receive an order confirmation on-screen and/or by message. Please check the confirmation to ensure all details are correct. If you notice any errors, kindly contact us without delay so we can amend your order before dispatch.
Our flower arrangements are subject to availability. While we strive to fulfil all orders as designed, there may be instances where specific flowers or accessories are unavailable due to seasonal changes or factors outside our control. In such circumstances, we will substitute unavailable items with flowers or products of similar style and equal value, ensuring your recipient receives a fresh and beautiful bouquet.
All flower prices are listed in Pound Sterling (£) inclusive of any applicable VAT unless otherwise stated. Prices may change from time to time due to fluctuations in market conditions or special promotions, but such changes will not affect orders already placed and confirmed.
Payment for your order is taken at the point of purchase and can be made using major debit or credit cards, and any other payment options provided at checkout. By submitting your payment details, you confirm that the debit or credit card being used is yours and that sufficient funds are available to complete the transaction.
A binding contract between you and Flowers Basildon is formed once payment has been successfully processed and you receive an order confirmation from us. Until we confirm the order, we reserve the right to refuse or cancel it for any reason, including but not limited to unavailability of products, error in the listed price, or suspected fraudulent activity.
Our online flower delivery service covers Basildon and the surrounding areas. We endeavour to deliver flowers on the specified date selected during checkout. While we take great care to fulfil all orders on time, delivery times cannot be guaranteed on busy dates (such as Mother’s Day, Valentine’s Day, and Christmas) or during unforeseen circumstances (such as inclement weather or transportation delays).
It is your responsibility to provide a complete and accurate delivery address. If we are unable to deliver due to incorrect address details or if the recipient is not available, we may attempt to leave the flowers with a neighbour or in a safe place, or contact you for further instructions. We cannot be held responsible for delays or non-delivery due to circumstances beyond our control.
Should you wish to cancel or amend your order, please contact us as soon as possible and at least 24 hours prior to the scheduled delivery date. Orders may not be altered or cancelled after they have been dispatched for delivery or after certain perishable items have been prepared.
If your cancellation is accepted within the appropriate time frame, a full refund will be issued using the original payment method. For amendments, we will try to accommodate changes to delivery address, message, or product, subject to availability and reasonable notice.
Due to the perishable nature of flowers, returns are not always possible. If you are not satisfied with your order due to quality issues or if your flowers arrive damaged, please notify us within 24 hours of delivery. Please provide details and, where possible, photographic evidence so we can address your concerns promptly. We may offer a replacement, alternative arrangement, or a refund, depending on the circumstances and at our discretion.
Refunds, if applicable, will be processed as soon as possible and within 14 days of our confirmation to refund. Please note that refunds can only be made back to the original payment method.
Some flower arrangements or bouquets may be tailored or personalised according to your specific instructions (for example, including a particular flower type or a unique message). We will do our utmost to accommodate such requests, subject to the availability of materials. Please note that, due to the bespoke nature of such products, cancellation rights may not apply once work has begun.
From time to time, we may release promotional codes granting discounts or special offers. Promotional codes must be entered at the time of purchase and cannot be applied retrospectively. They may not be combined with other promotions unless otherwise stated and are subject to expiration and withdrawal without notice.
You agree to use our website and services for lawful purposes only. You must not use our platform in any way that is fraudulent, unlawful, or infringes on the rights of others. You are responsible for maintaining the confidentiality of your order information and shall not share sensitive payment details with any unauthorised third parties.
Flowers Basildon shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of profits, goodwill, or data arising from your use of our online flower delivery service. Our liability to you in connection with any order shall not exceed the value of the order in question.
We take reasonable care in providing our products and services, but cannot be held responsible for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to strikes, government restrictions, weather, or force majeure.
We will not be liable or responsible for any failure to perform or delay in performance of our obligations caused by events outside our reasonable control. Such events include, but are not limited to, natural disasters, fire, floods, storms, strikes, pandemics, or other severe disruptions.
All content, images, design, logos, and text displayed on our website are the intellectual property of Flowers Basildon or our licensors. You may not copy, store, or distribute any part of this website or its content without our prior written consent.
Your privacy is important to us. We will process and store your personal information in accordance with the applicable data protection laws and in our Privacy Policy, which is available for review on our website. We will only use your personal data for purposes relating to your order or as agreed with you.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be deemed severed from the rest of the terms, which shall remain in full force and effect.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms, your use of the website, or orders placed with Flowers Basildon shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Basildon reserves the right to amend or update these Terms & Conditions at any time without prior notice. The most current version will always be available on our website. Continuing to use our services after changes indicates your acceptance of the revised terms.
If you have any questions, need clarification, or wish to discuss your order, please contact us using the details provided on our contact page.
These Terms & Conditions apply to all online flower delivery customers based in Basildon and the surrounding areas. By placing an order with Flowers Basildon, you confirm your acceptance of these terms, which are designed to ensure a fair and reliable service for all parties.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Basildon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Basildon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
